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LD 220“Prospect or
Perish - Make Every Sales Second Count"
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“This
is milk for the new salesperson, meat for the experienced, and icing
on the cake for the top performer.” Lee DuBois |
Contents
FOREWORD
By Charles Lucius, President, Personalized Brokerage Services
INTRODUCTION. “Hey! It’s tough out
there!”
By Kenneth Mlekush, Vice Chairman, Jefferson Pilot Corporation
PART I. Setting the Stage for Sales Success
Chapter 1. “The Dread”
Not enough customers – now what?
• Dialing for Dollars
• Opening your Store’s Doors, and no one’s there
Chapter 2. Mood-Building & Attitude Boosters
Seminars - Hype or Helpful?
• The ol’ PMA [Positive Mental Attitude]
• Managing your Mood
• Taking your Prospecting Temperature – the “Mood Meter”
• Setting your Hair “On Fire”
Chapter 3. Attributes of a Top Prospector
“The Best Professional”
• The Role of Enthusiasm in Prospecting
• Market Knowledge
• Selling Skills
• Getting “In Synch” with the Buyer
PART 2. Sharpening Your Prospecting Tools
Chapter 4. Two Building Blocks of Prospecting
Effectiveness
Inviting Prospects to Action
• The Marketing-to-Sales Connection
• The Purpose of Advertising
• The Purpose of Merchandising
• The Purpose of the Sales Call
• Defining “The Purpose” for Various Selling Situations
• Action – “What Action do you want the Prospect to
take?”
Chapter 5. Why Prospectors are Rejected on the
Phone
You can ‘Fix What is Wrong’ Now
• Every Phone Call is an Interruption
• They’re afraid that you’ll take up too much of their
Time
• You are not Interesting
• You are not Organized
• Calculating your Success Ratio
• Telephone Discipline
Chapter 6. Proper Use of Prospecting Tools
Words Count
• A Prospecting Tool Wish List
• The Telephone as a Prospecting Tool
• What you Say – Verbiage
• Establishing an Aura of Competence and Credibility
• Inflection vs. Energy
• How you should Sound
PART 3. Honing Your Prospecting Skills
Chapter 7. What Constitutes a Compelling Sales
Message
The “Breathing Brochure” Syndrome
• Compelling Messages Start with a Name or a Title
• Claims, Facts, or Benefits?
• Introducing the Big Fat Claim
• Scripting a Big Fat Claim
• Maximizing your Claim’s Effectiveness
• The Three Levels of a Compelling Sales Message
• The “Breathing Brochure” Syndrome
Chapter 8. Blueprinting
Eliminating Call Reluctance
• A Prospect Blueprint
• The Blueprinting Process
• The Prospect Profile for Success
Chapter 9. Constructing a Telephone Script
Getting an Appointment
• Amateur Prospectors use Two Boring Statements
and a Lie on the Phone
• Constructing your Telephone Script
• Targeted Phone Scripting
• Telephoning for Information
• Telephone Spring Training – a Practice Set
Chapter 10. Creating a 30-Second Commercial
The Answer to: “What do you do?”
• Crafting the 30-Second Commercial
• Appealing to the Sound-Bite, ADD-Infested Buyer
• Email – a 10-Second Commercial
• Door-to-Door Sales
• In-Store Commercials
PART 4. Eliminating Prospecting Obstacles
Chapter 11. Handling Prospecting Objections
The Toughest Objections you’ll ever Face
• Anticipating Objections
• Never ask “Why”
• Replace the “Why” with a “What”
• Analyzing the Prospect’s Concerns
• Empathy Cushions
• The Top Ten List of Telephone Objections
Chapter 12. Needs-Based Selling during Prospecting
is a “No Go”
If I needed your Product, I would have called you!
• The Solution to “I have no need!”
• What the Prospect is saying to us
• The Process of Awareness & Disturbance
Chapter 13. Eliminating Obstacles
Nothing Can Stop a Great Prospector
• Voice Mail – The “Not at
Home” Objection
• Handling “Do Not Call” Lists …Professionally
• The Screening Secretary
• Getting to the Key Executive
• Qualifying Prospects – “Not Qualified”
• Eliminating “Time Wasters”
• Minimizing “No Shows”
PART 5. Becoming Your Own Sales Coach
Chapter 14. Thinking like a Sales Tutor
Becoming your own personal Sales Manager
• The Salesperson vs. Sales Manager Perspective
• Sales Manager Solutions
• Movement vs. Motivation
Chapter 15. Preparing your Territory or Business
for Prospecting
Front Loading your Income
• Preparing your Marketplace
• Setting Personal Goals over Quota
• Blueprinting your Territory [or Market]
• Prospecting in your Customer Base
• Using Source Listings
• Listen to your Market … or Lose
Chapter 16. Choose your Prospecting Styles
Who do you want to Emulate?
• Identifying the Challenged Prospector
• Categories of Prospects
Chapter 17. Referrals – Prospecting through
Relationships
Turning Cold Calls into Hot Leads
• Comparing Various Forms of Lead Generation
• “Selling” the Quality Recommendation
• Using Quality Recommendations on the Telephone
• Networking and Alignments
Chapter 18. Creating the Mindset of a “Hunter”
You ‘da Man” or “Go Girl!
• Hunters vs. Farmers
• The Will . . . to Succeed
• Get your Head “In the Game”
• Taking Advantage of the “Big Mo”
• Gaining Momentum and Keeping it
• Eliminating Excuses
Appendix
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