"CALL CENTER TRAINING"

There is a fine line between serving your customers’ needs and selling to them. This program defines and teaches the skills required to SELL AND SERVICE your valuable clients.

If you want to sell more to your current Client base – up-sell, cross-sell, or after-market sell, this program is for you.

Call Center Training RG 401 $ 225
“Supporting the Selling Effort”

Recently we completed an important follow-up product to the Lee DuBois Selling System . . ."Let the Customer Buy". The purpose of this program is simply to teach Customer Service personnel how to sell more products to your valuable Clients. To clear up any misconceptions about this product offering, let me share with you what "Supporting the Selling Effort" is not . . . and what it is.

The Staff Training System is NOT:
• a Customer Service offering
• just a Manners course . . . how to be nice to Customers
• intended to replace current training for staff members
• a Motivational course for the staff.

What the Staff Training System IS:
• a program designed to accomplish two Missions:
I. Maximize Incremental Customer Retentions.
II. Minimize Incremental Customer Defections.
• a Skills Development manual, giving staff members an understanding of the skills used by your Salespeople to sell New Business.
• a Sales Training manual, giving staff members the selling skills required to sell additional products to Existing Clients, taking maximum advantage of the additional exposures they have with the Customer base. It will also help them to identify Sales opportunities during Service encounters.
• a program that results in a consistent Sales and Marketing message to your Customers . . . so that they can "see" the value of your products, make their decisions without manipulation, and feel that they can express objections and complaints to a professional, concerned Sales & Service Provider.

If you want to sell more to your current Client base – up-sell, cross-sell, or after-market sell, this program is for you.

A 100-page manual for cross-selling and up-selling clients $ 225

Lee DuBois Technologies
513-225-4890
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